Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
||Returns Window, Actions Possible and Conditions (if any)
|Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories
Refund, replacement or exchange
|Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)
Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
Automotive: All automotive spare parts, accessories
Refund or replacement
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
||Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
||Product's original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 - General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. See below to know more about Open Box Delivery
- For products where installation is provided by Flipkart's service partners, do not open the product packaging by yourself. Flipkart authorised personnel shall help in unboxing and installation of the product.
- For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Open BOX Delivery
- What is Open Box Delivery?
In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered.
- Is this Service available everywhere?
Open Box Delivery will only be available for select pincodes in Delhi, Chandigarh and all metro city. If your order is eligible for OBD, you will get an option to select Open Box Delivery in the Order Summary page.
- How do I avail of this service?
In case you're eligible for Open Box Delivery, you'll get an option of Open Box Delivery at the Order Summary page. You can avail of the service by selecting the same option while ordering.
- Is this Service Free?
Open Box Delivery is a Free service.
- In case of COD, when should I make payment? Before or After Open Box Delivery?
You should always complete the payment before availing of Open box Delivery. In case you find the product is missing, damaged or completely different from what you ordered you can return the product immediately and get a refund on it.
- What will happen if the product is found to be missing/damaged/not what I ordered at the time of the delivery?
In case you find the product to be missing, damaged or completely different from what you ordered, please ask the Wishmaster to take it back immediately. In case of COD orders, you'll get your refund immediately from the Wishmaster. In case of prepaid orders, you'll get a refund credited to your account according to the Seller's returns policy.
- Can I get a replacement instead of refund?
Ans: You can only get refund in case the product is deemed not acceptable.
- Are all the payment modes available with OBD?
Ans: All the other payment modes except Card on Delivery is available along with Open Box Delivery orders.
- Open Box Delivery will only be available in select pincodes. If your order is eligible for OBD, you will get an option to select Open Box Delivery in the checkout page. To know more click here
- In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered
- In case you find the product to be missing, damaged or completely different from what you ordered please ask the Wishmaster to take it back immediately.In case of COD you'll get your refund immediately from the Wishmaster. In case of prepaid orders, you'll get a refund credited to your account according to seller's return policy
- Return requests for Missing, Damaged or Mis-shipment will not be accepted once Open Box Delivery is successfully completed
- In case you find the device to be defective upon turning it on, you may contact Discountekart for replacement/refund as per the returns policy
- Card on Delivery is not acceptable for Open Box Delivery
- Customer should complete payment before opening the box (for COD orders)
By opting in to Open Box Delivery you are agreeing to the following Terms & Conditions:
- You understand that for open box delivery, You are required to take the delivery of product in person after producing a valid identity card. Production of valid identity card is optional only if there are other modes of delivery available at Your pin code other than open box delivery.
- In case You choose cash on delivery mode of payment at the time of order, You understand and agree that the payment has to be made in full before the product can be opened to complete the open box delivery.
- You agree and understand that only the delivery boy ("Wishmaster") is entitled to open product package and deliver the product to You for Your inspection
- You agree to inspect the product in the presence of the Wishmaster and confirm on the product by signing on the mobile/paper delivery sheet. You understand that inspection means checking the physical appearance & components of the product, if any, and does not include testing the functioning of the product
- You understand that in case the product purchased is not the same as the product delivered, the delivery will be considered as 'failed' and the refund of the product price paid will be refunded as per policies of the seller of the product. In case of cash paid on delivery, the refund will be made to You immediately by the Wishmaster.
- You agree and understand that all other policies of the seller/Website will be suitably applicable to You and the transaction completed on the Website and You agree to abide by and adhere to the same.